FAQs

Last Updated: June 2026

Welcome to Tataura’s FAQ section. Here you’ll find answers to the most common questions about orders, shipping, returns, and more.

1. What is Tataura?

Tataura is a UK-based online store offering tattoo-inspired products and lifestyle items designed for people who love tattoo culture and self-expression.

2. Where do you ship from?

We ship orders from our fulfilment partners based in the UK and other international locations depending on product availability and stock.

3. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times vary depending on the destination country.

4. How long does delivery take?

Estimated delivery times:

  • UK: 3–7 business days

  • Europe: 5–10 business days

  • USA & Canada: 7–14 business days

  • Rest of World: 10–20 business days

Please note these are estimates and may vary due to customs or courier delays.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your order in real time.

6. Can I cancel or change my order?

Orders can only be changed or cancelled within 12 hours of purchase, before they are processed or shipped.

After this time, we cannot guarantee any changes.

7. What is your return policy?

We accept returns within 14 days of delivery, provided items are unused, in original condition, and in original packaging.

For full details, please visit our Returns & Refunds Policy page.

8. What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

9. Do I have to pay customs fees?

For international orders, customers may be responsible for customs duties or import taxes depending on their country’s regulations.

10. What payment methods do you accept?

We accept secure payment methods available at checkout, including major debit and credit cards and other supported payment gateways.

11. Is my payment information secure?

Yes. All payments are processed through secure, encrypted third-party payment providers. We do not store your card details.

12. How can I contact you?

You can reach our support team at:

Email: support@tataura.com

We aim to respond within 24–48 business hours.

13. Do you offer discounts or promotions?

Yes, we occasionally run special promotions and discounts. Subscribe to our newsletter to stay updated.

14. Can I modify my delivery address after placing an order?

Yes, but only within 12 hours of placing your order. After this, we cannot guarantee changes as the order may already be processed.

If you still have questions, feel free to contact us anytime. We’re here to help.