Frequently Asked Questions

What is TAT AURA?

TAT AURA is a fashion and clothing brand focused on modern, stylish, and comfortable pieces designed for everyday wear and individual expression.

How can I place an order?

Simply browse our collection, select your preferred product and size, add it to your cart, and complete the checkout process.

How do I choose my size?

Please check our Size Guide available on the product page before placing your order. If you're unsure about your size, contact us and we'll be happy to help.

How long will my order take to arrive?

Orders are generally delivered within [2–5 business days] after processing. Delivery times may vary depending on your location and courier service.

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available [if applicable] for eligible orders and locations.

Can I exchange an item?

Yes. Eligible items can be exchanged according to our Refund & Exchange Policy. Items must generally be unworn, unwashed, and have their original tags attached.

Can I return a sale item?

Sale, discounted, or final-sale items may have different return or exchange conditions. Please check our Refund & Exchange Policy before purchasing.

What if I receive the wrong or damaged item?

Please contact us as soon as possible at [email/WhatsApp] and provide your order number along with photos of the item. We'll review the issue and assist you with the next steps.

Can I cancel my order?

If your order has not yet been processed or shipped, cancellation may be possible. Contact us as soon as possible after placing your order.

Once an order has been shipped, cancellation may no longer be possible.

How can I track my order?

Once your order has been dispatched, we'll provide tracking information through [SMS/WhatsApp/email], where available.

Do you ship internationally?

[Yes, we offer international shipping / Currently, we ship within Pakistan only.]

Please contact us for information about international delivery options.

How can I contact TAT AURA?

You can reach us through:

WhatsApp: [Your Number]
Email: [Your Email]
Instagram: [Your Instagram]

We're always happy to help. ✦